Universal Snacks - Laredo

I had a craving for something sweet, so I asked the young man at the counter for a recommendation. He suggested Fresas con crema and assured me that the strawberries were fresh. However, when I got home, I discovered that the strawberries were badly rotten and soggy. I ended up throwing away nearly $7 for a small cup. Please be honest with your customers.

I stopped by for some corn in a cup and nieve de garrafa, and I wasn't disappointed at all.

Today, I returned to place that same order, but naturally, the younger employee was there, and he charged me extra once again. I questioned him about it and showed him my receipt from the previous week. He tried to explain, then went to talk to the kitchen staff. When I got home, I realized what he had told them: my order was not the same as I had always received. It was noticeably smaller, to the point that my wife couldn't finish her meal and left half of it because it didn't taste right. Before I could voice my concerns, she said, "Let’s not go there anymore." I share this experience as a clear example for business owners of how an employee's actions can lead a long-time customer to seek out a competitor.

The snacks are okay, but the food items are over-priced. The prices for the food items have been erased from the menu wall and the cashier does not give you a receipt.

I expected better. The prices are a bit too high for the quality, or lack thereof. The cheese on our Doritos tasted more like butter than cheese, and the funnel cake tasted too oily, and the chocolate it came with was just like regular Hershey syrup type, and it had way too much powdered sugar. On the upside, the place was clean, and the service was friendly enough.