Silk Road Asian Bistro In W

Ordered the general Tso’s chicken and the ramen. The general Tso’s is literally orange chicken masquerading as general Tso’s. I asked the waitress about it and she said it was orange chicken until she saw the broccoli. Apparently a side of broccoli turns orange chicken into general Tso’s. Top ramen would have been more favorable than what was served to us.

Definitely will not be returning. After being sat in the farthest back corner we waited for almost forty minutes before my boyfriend had to physically get up and remind them we were even here. After receiving our food almost an hour after being seated we proceeded to sit for another thirty minutes and not once were even checked on to make sure everything was okay let alone the fact he had to get up AGAIN to go and tell them we wanted to pay our bill. One of the mostly unprofessional SERVICE experiences we've encountered

My family I love Silk Road food. We try something different every time we go. However, the last few times have not been so pleasant. For example, on 06/20/23 after checking the website that instructed the restaurant to close at 10 pm, we also called the restaurant who stated Silk Road closed at 10 pm. Upon arrival, the very rude host stated “We closed” It was 8:50p. I stated to the host the website and hotel staff are stating Silk Road closes at 10 pm are they both Inaccurate? The host began to grab her head angrily several times as if my question bothered her. Before stating “The staff just tells us to close we close” then began assisting the guest behind me as if I was not still standing there. The rudeness was 100% uncalled for This is the second time the staff has been rude to my family. The food isn’t worth the disrespect my family and I receive. We drive 40 mins just to enjoy this experience. However, it remains unclear why a restaurant that doesn’t open until 5 pm began turning their customers away before 9:00 pm.

Poor service and bland food. The ramen was tasteless, shrimp tempora was not as good as Costco's, and the fried rice was dry. Sat just hoping for a water refill for way too long.

Not too impressed. Have eaten there twice first time was good went back next day and it was not good. Out of 6 at the table 2 were sick later. Both ordered general Tso's chicken. One asked for sauce extra hot and the other was for mild sauce. Both sauces were prepared as requested. The chicken itself was questionable pieces of chicken skin and/or cartilege that was battered and deep fried and covered in sauce. One peson ordered orange chicken the chicken was prepared okay and the sauce was tasty except there were bones in the chicken. We waited to be greeted and waited another 10 minutes or so to be seated, they were busy but there were still several empty tables when we were brought in to be seated. The facility is pleasant with nice decor and ambiance. The servers were friendly. Once our food was served we did not see the waitress again until it was time to pay the bill; someone did stop by and refill the water glasses. When we showed her the two plates that were not eaten and the bones on the third she only said oh no. No apology or adjustment to the bill! I will not eat there again nor will I recommend it to others. If asked I will simply say once it was good the next time it was not. Thank you.