Chris' Coffee Service - LATHAM

If anyone is in the market for an espresso machine/grinder/etc look no further. Not only does Chris' Coffee have anything you need, but I spent weeks talking with their sales and service teams and can say without hesitation that their work ethic and willingness to help is second to none. They were helpful in so many ways and quickly converted me to a forever customer. If you don't believe me, give them a call. There's a reason why I remember Kayla who will greet you, Mike who will answer any question you have, and Tim who can troubleshoot any service/parts issue you are having. This company has an incredible customer first culture and it shows. (Translated by Google) If someone is on the market for an espresso/molinillo/etc machine, do not look for more. Chris' Coffee not only has everything he needs, but I spent weeks and weeks talking to his sales and service teams and I can say without hesitation that his work ethic and willingness to help are insurmountable. They were useful in many ways and quickly made me a customer forever. If you don't believe me, call them. There's a reason I remember Kayla, who will receive him, Mike, who will answer any questions he has, and Tim, who can solve any service/piece problem he has. This company has an incredible culture of giving priority to the customer and is noticed.

I bought a machine from Chris’ in 2017, and only recently had an issue. Quickly submitted a support ticket and received replied within minutes. They provided an affordable solution to a problem based on just a description. Hope to not need further support, but if I do, I will be asking for more help! (Traducido por Google) Compré una máquina de Chris en 2017 y solo recientemente tuve un problema. Envió rápidamente un ticket de soporte y recibió una respuesta en minutos. Proporcionaron una solución asequible a un problema basada solo en una descripción. Espero no necesitar más apoyo, pero si lo necesito, ¡pediré más ayuda!

The service is the best. Parts and support are great. They have breathed life into my older machine more than once. Chris' is the importer for my machine and they are fantastic. They have made the most of my original investment. I would do it over and over again. (Traducido por Google) El servicio es el mejor. Las piezas y el soporte son geniales. Le han dado vida a mi máquina más vieja más de una vez. Chris es el importador de mi máquina y son fantásticos. Han aprovechado al máximo mi inversión original. Lo haría una y otra vez.

Service at Chris Coffee is amazingly helpful!. Over 25 years, I have purchased two prosumer espresso machines from Chris Coffee and whenever I have encountered problems, I email the service department there and always get a prompt response with helpful suggestions, (usually from Tim), usually with suggestions and diagrams to help me identify the problem.. Sometimes it requires back and forth to identify the problem. They have never failed to bail me out. Purchasing an espresso machine means that problems will occur, esp with seals, gaskets, sensors. My most recent machine is La Spatziale Dream-T purchased in 2016 with daily home use. This Dream-T is incredibly well built, IMHO, underrated. But the insides are complicated and that's where Tim has helped me navigate ways to identify and correct problems. Having the peace of mind that someone at Chris Coffee is there to help me in a cost effective way is well worth the initial investment in the machine. (Traducido por Google) ¡El servicio en Chris Coffee es increíblemente útil! Durante 25 años, compré dos máquinas de café expreso prosumer de Chris Coffee y cada vez que tengo problemas, envío un correo electrónico al departamento de servicio allí y siempre obtengo una respuesta rápida con sugerencias útiles (generalmente de Tim), generalmente con sugerencias y diagramas para ayudar yo identifico el problema.. A veces se requiere de ida y vuelta para identificar el problema. Nunca han fallado en rescatarme. La compra de una máquina de espresso significa que se producirán problemas, especialmente con sellos, juntas y sensores. Mi máquina más reciente es La Spatziale Dream-T comprada en 2016 con uso doméstico diario. Este Dream-T está increíblemente bien construido, en mi humilde opinión, subestimado. Pero el interior es complicado y ahí es donde Tim me ha ayudado a encontrar formas de identificar y corregir problemas. Tener la tranquilidad de que alguien en Chris Coffee está allí para ayudarme de una manera rentable bien vale la pena la inversión inicial en la máquina.

Tim was very knowledgeable. He looked at the videos I sent him and knows exactly what was wrong with my Espresso machine (Traducido por Google) Tim estaba muy bien informado. Miró los videos que le envié y sabe exactamente qué le pasaba a mi máquina de espresso.