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Feedback gevenAbsolutely No Customer Service. Casino has different themes. A Simple Bowling Alley.
The riverside is pretty nice I like the fact that it's little less crowded little less expensive and the main attraction here is a beautiful River. We love it we're going to come back. One thing I would like them to do is put a small table and two chairs by the window. Other than that we had the greatest anniversary weekend thank you don....
Staff is always so pleasant and helpful! I always feel welcomed and enjoy my time either, dining staying or playing here.I am a local so I am casino often.Gambling is a 8 out of 10.Machines in Dotty's are always neat, cleaned and in order. Staff always attentive back there. 5 star on the staff in Dotty's!?The rest of casino, machines are spaced out well and for the most part clean and ready for you to play.Security staff is really nice now. I personally have not had issues but during Covid they used to have a Barney Fife working there. Seems he's gone. Everyone now is really helpful.Overall, feels like the right manager is in place.I have a really good time gambling here and I think that's what really counts.
We are extremely disappointed with our stay at the Laughlin River Lodge this weekend. We met family here for a family reunion and to celebrate my brother in laws birthday. Our room had no shower curtain, no refrigerator. No ice bucket or ice machines available and a tv that was from 1980. No coffee pot in room and we were told we could have a refrigerator and microwave for $10 each per night. My brother in laws room was not like this neither was anyone else’s whose rooms were on the 9th or 10th floor. The carpet was dirty under the sitting table . Totally unhappy and they did not offer to move us into a different room after we asked. For what we paid this is totally unacceptable. I would not recommend this Resort/Casino and we will never stay here again!H. Ybarra
We didn't stay here, only went bowling and played pool. Excellent time! The ladies working the counter were the best! They took care of being cashiers, bowling shoe attendants, pool table attendants and bartenders! Hats off to you for being part of a good time! Plus, we were the only ones in there!?