Bravo! Italian Kitchen - Leawood

We never got seated for dinner even though we had a reservation for 2. There were about 100 high school kids there as well dining prior to a school dance and some of them were not seated as well. Restaurant not organized or prepared for their evening of guests.

We had a reservation for 8 PM, however, we're not seated till about 845. The host was not at the front desk most of the time. And even though there were several folks ahead of us who had been waiting for a while. People who would walk in would get seated before them, host experience was terrible.

Our server was the only good part of our experience. She was obviously overworked; hopefully not under appreciated! The food was terrible. We all ordered entrees that were marked on the menu as “customer favorites”. Three ordered the Pasta Woozie, all three were very hungry so the men ate theirs anyway. The two that ate theirs both had stomach symptoms starting around 3am and lasting through the following day. The third person was ok but barely ate her pasta. I ordered the Chicken Chopped Salad which was terrible. The chicken was seasoned too heavily and a very strange rubbery texture. I saw one piece of Gorgonzola in my salad, no pecans and it was swimming in dressing. After about 5 bites I was done. We did order 2 of the Crème brûlée which was good and much needed since 2 of us were still hungry. We didn't complain to our server as we know it was not her fault but of course at that time we didn't know people would get sick from what they had been served. We will not be back.

I didn't even get to eat. I sat down and the waiter informed me it would be a long time until he could help me. I sat for 20 min..no water, no bread, no drinks or menu. So I just got up and left and went to Hereford house. There were people waiting at bravo and I told them good luck, they shouldn't wait to just be ignored.

I love this restaurant and food but they are consistently understaffed. I understand this is a common difficulty industry-wide, but I think it's time for the management of this restaurant to look at how to improve this ongoing issue. I feel for the staff who is overworked and running around like crazy while also being hounded for “poor service.” I hope they can get back to their previous service and standards, soon.