Chipotle Mexican Grill - Leesylvania

I ordered a salad through the Chipotle app for delivery and was extremely disappointed by the amount of dressing I received. What am I supposed to do with this tiny portion? This experience was terrible, Chipotle, just terrible!

Stood in line for more than an hour waiting for my order, which i called in the day before. Meanwhile people coming in got their orders within 10 min. Even the ones that had ordered an hour before. Asked the person three times about my order. Said it was coming. Waited nearly an hour, an hour and a half before i finally got it. A $400 order. Even tried to call them on the phone while standing in line. Didnt answer. Called customer service to tell them my concern. Put me on hold for 15 min. Just hung up. Tired if waiting. But totally unacceptable

Place was trashed. Napkins empty. Tables dirty. Bathrooms were nasty. No hot sac3 bottles out. Had to ask at register while food got cold and got a small amount in portion cups.

The cashier with the eyebrow piercing is super cute, food was alright

I am employed at Lake Ridge Auto Care, located across the street. We arranged a catering order two days prior to ensure that our order for 20 people at 6:30pm would be prepared on time. I dispatched a staff member to arrive early and inform the restaurant that we were waiting for our food. Despite being informed that the food would be ready in 20 minutes, 7pm arrived and we were still without our order. The individual has now been inside Chipotle for approximately 40 minutes. At 7:15pm, I made a call to a chipotle representative in order to inquire about our order. The representative informed me that she is a third party and advised me to contact the store manager directly. Unfortunately, my attempts to reach the store manager via phone were unsuccessful, so I made the decision to personally visit the store and speak with the manager in person. Upon arrival, I was informed that the manager was currently occupied with preparing our order and therefore unavailable. When I inquired about the estimated time of completion, I was informed that it would take an additional 10 minutes. After the 10 minutes had passed, I once again asked about the status of our order. To summarize, we finally received our order at 7:45pm, and the manager informed me that there was nothing she could do to address the inconvenience we had experienced, suggesting that I contact corporate instead. Consequently, I will be taking the necessary steps to reach out to corporate regarding this matter. It is perplexing to me why the manager was unable to accommodate the inconvenience caused by the delay in our order. As a result, the 20 individuals we had to feed began their training session without having eaten, and unfortunately had to consume their meals during our meeting to ensure we did not exceed our allotted time until 10pm. We frequently spend money, particularly when we hold our meetings, which is conveniently within walking distance. This entire experience has been extremely disappointing.