Nando's - Leicester

We have a lot of Nando's and this is the worst one we have been to. From the start the when I went to pay cash the server said she had little change so I ended up with a pocket full, the next person also wanted to pay cash but was unable to as I had cleaned them out, there is a bank over the road! As the order was not repeated back to me we where missing a starter, maybe my fault. When I asked why we didn't have it when the other starters arrived I was told they could get it but I would have to go and pay for it. Maybe a better solution might have been to take the pocket full of change off me and sort it out while I started eating. We didn't bother. One minute after we got our starters our mains arrived, not ideal. The boneless thighs had two bones in, again first time for us. The water machine was broken so I then had to go and buy a water, at this time I have been up and down like a yoyo. I then hear two members of staff arguing, really unprofessional. A waitress then comes over and askes how things are going? I relayed all the faults highlighted here and she sheepishly apologised and appeared to approach the manager to tell her, who was busy trying to mend the water machine. We finished our meal and left with no further contact from any staff member. We won't stop going to Nando's but it won't be at this one. I would also suggest that when there is a farmyard smell in the town, I wouldn't have all the windows and doors open but maybe the aircon was broken as well as the water machine. Total ****!

Firstly the manager is a LAIR and told his staff to tell us that his PDQ machine wasn't working but it was clearly working as we ordered at the till with the same staff member who told us it wasn't working. (No idea why he felt the need to lie) We ordered two adult meals and two childrens meals. My kids meals came out but it was the wrong order, we spoke to the team member and it was changed no problem. (Mistakes happen so we let it go) Our adult meals came out, my husband food was cold and my chicken burger which was meant to be spiced HOT came out bland and not at all grilled, my portion of chips were defiantly a kids portion, garlic bread was rock hard. I called the manager over as I wasn't impressed with our food and its not the cheapest of meals. So I raised my concerns and instead of helping the situation he decided to argue with me and told me that I was in the wrong and he said that is how much sauce come with it, until I pointed out that actually half of the ingredients stated on the menu wasn't even in there. Then finally he decided to change my meal, but he thought I was dumb and he basically took the same burger away and re heated it and served the chicken back to me but put it in a another bun with the other missing bits in it. I felt like I knew he was going to do that so as a test I cut abit of the chicken at the bottom when he went to change my husbands food. So when I knew he hadn't changed my food. In end my husband demanded a refund for my food as I didn't eat it and I was upset at the way the manager spoke to me. Then the staff member, especially the one with black hair, white, and huge amount of attitude started making comments and starring at us. Awful customer service. The manager didnt even say sorry or ask if we was ok after our complaint. The whole experience was Horrendous, from start to finish! I couldn't even take pictures to upload as my battery was dead! I will not reccomend anyone going to this nandos, I'd walked the extra bit to the Highcross one.as the manager, staff and food are much nicer. To the manager, if you are reading this please contact your area manager for further training on management for your team and customers. From one store manager to another, your team will only behave the way you behave. If you lack in customer service skills then your staff will too. I will be reporting this to Nandos HQ as I feel you have really let their brand down!

Good food for a good price enjoyed it very much I had a whole chicken and rice. Staff very friendly Thank you

The staff are so friendly and helpful, there is a really nice atmosphere and the food is amazing. Out of all of the nandos chains I have been to this one is the best. I highly recommend going

Arrived at Nandos for 8.50 pm and told that they were no longer seating tables. No explanation or apology given and Google and Trip-advisor both say open until 10pm! Very poor!!