Heroes West Lemont

Like many other reviewers have said- service is friendly, but slow, lacking detail (our group of 8 was charged for items they didnt have and drinks were forgotten). Food is so-so. Environment can be fun with pool, bowling, pinball and other coin machines. If you want to hang out/stay a while that is not discouraged which was a perk for our group. It makes me appreciate all the other wonderful dining establishments in Lemont, Woodridge, downers grove and surrounding towns that serve good, hot food with exceptional service.

Our server was Rachel! She was amazing. The food is so good! And it's a really fun atmosphere. Definitely recommend this place!Food: 5/5

Heroes offers discounts to front liners so they say. But if u have alcohol and appetizers it don 't count. You legit don 't matter. Showed my badge for the ER, the 2 times I was there not acknowledged. Literally did vitals in the bar due to an accident and was denied a discount. Sorry it 's only when convenient.

Our server was fantastic! The right balance of being attentive and not hovering. She was very personable and customer service oriented! The food was really good. A great place for for college friends to meet up for an alumni game! We’ll be back!

Spacious and clean, ok food, reasonable prices, but iffy service.We went on a Saturday evening to see an old high school friend 's band playing. This was our first time in the place and were surprised to see the bowling alley and everything that was really quite spacious and clean. We sat at one of the open tables near the stage and saw the band tuning up; after several minutes we were a bit puzzled because there were no servers, no wait staff taking food orders nor drinks on the floor. I went to the closest of two bars and had a bit of a wait just to get my drink order taken and I inquired about the menu. I was told that there “might be servers that come to the floor after the restaurant closed.” –Mind you this would be 3 hours from the present.So we left the stage area and went into the restaurant where I observed a lot of hustle and bustle, but also that we were totally ignored trying to get a table. I managed to pull a person aside asking how to get a table and was directed to a different door front where they were taking reservations with a 15 minute wait.Interestingly my wife was shown to a table and seated immediately in my absence. It took about 35 minutes to get a hamburger and sandwich; all in all not bad for a peak Saturday evening dinner rush,however every single individual of the staff that stopped at our table kept apologizing for the delays, again which we didn 't really mind. I did notice that the bar in the restaurant was fully packed with about 25 people sitting all around it, and we noticed a fair amount ~15 pretty agitated customers waiting to get their drink order taken at the corner station of the bar; my estimate is that the 15 people in the growing line waited an average of 6 9 minutes to get a drink, most were visibly impatient so I could understand their frustration.Most popular places that I have visited usually have at least two bartenders taking orders at the bar –this was not the case and I just didn 't see any sense of urgency as the lone bartender casually took orders and served drinks. Things seemed very disorganized and confused, surely in need of management.