Swackhammer's Texas Grill - Levelland

Great place to eat! Nice friendly faces! Great customer service

Our experience at this restaurant was embarrassing. We arrived with an hour to spare before an appointment. We ordered shortly after sitting, and luckily we were one of the first guests. We noticed everyone who came after us had their food, and ours still wasn’t ready. We kept being told ‘just a few more minutes.’ We finally went to the register to say we had to leave, and they told me that our food was ready. They took it back to the kitchen put in Togo boxes. I stayed behind to get the food and the other two left for their appointment. They quickly returned to get cap gown from my car. I handed off the food so they could eat on the way. I stayed behind to ask the manager for a discount since we waited so long. I told her that we had waited almost an hour, but never received our food. She loudly showed me the receipt and said “do you see this number? It says 1220 which means you only waited 15-20 minutes.” She was very hateful towards me. I was completely embarrassed. I apologized said I would never have complained if I had known we weren’t there as long as I thought. I kept saying I was so sorry as she explained that they have the girls write the time that the order is taken. By then, everyone was watching I was groveling. She told the cashier to comp us one of the shrimp meals. I said over and over that I don’t want a discount since I was ‘wrong.’ She said ‘it’s ok, it’s already comped,’ she stormed off back into the kitchen. When I got to the appointment I said ‘well, at least granddaughter got to eat before going to the appointment.’ Nope, she couldn’t eat because it was a complete buttery mess. The top box was turned upside down when they handed it to me which then spilled into all of the other items. I told my granddaughter later what had happened, she said that it was true. Instead of arriving at 12:20 being waited on right away, we arrived at noon as I stated. How do I know? A selfie taken at the restaurant shows we were there at noon. And we let them know ahead of time we needed to be through by 12:50. We were assured that would not be a problem. I don’t normally write bad reviews, but I’m 63 was treated like a child in front of many customers. It was awful. We won’t be back.

This was sad. Mac and cheese was Kraft Mac and Cheese out of the box. Rolls were packaged from Walmart. Coke was out of a 2-liter or can. Gravy was packaged gravy.Paid $50 for a meal we could of had at home for $10.

Amazing! You definitely get your moneys worth! The chicken fried steak is HUGE!! You can easily share x3! We had a party of 20, the food was awesome and our waitress was great! Worth the visit!!!

Ordered ribeyes for me and my son. Had less than 2-4oz of meat on steaks and 80-90% of steak was fat. Food was average at best. Would avoid if you are after steaks.