Mcdonald's - Lexington

Mcdonald's is still a good place to get quick food when you are busy

Neither Drive thru line moved after long waiting. Finally, when one came to the speaker, no one replied to an answer, not even a greeting. When the room was available, I pulled out and drove over the road to Sonic, where I was immediately waiting.

MICKY D has the biggest pommes!!! Food quality is a hit or miss, sometimes cold, sometimes hard rolls, and more times than not the order wrong. Biggest negative to come with this restaurant after almost 7 years is that several employees are very cold, quiet and impersonal often forget basic manners please and thank you, you are welcome, have a big day etc. More often than not after getting your order through the drive thru and say thank you. You have a greeting with a drive window smiling closed without any recognition that you even talked to them.

My daughter and I visited this McDonald's 3rd November at 10:30. I finally had to scream hallo in the loudspeaker after sitting in the car without welcoming me. Then I was asked to keep. After about a minute or so, I was told to go ahead with my order. At that time my daughter continued to order the posted special purchase, get one for a dollar, but she was rudely cut off from the cash register and said that they didn't have such a deal, they had only one for $3 deal or something. We were calm because we were stunned because of his rudeness and because we saw the published special. But the next thing we knew that the cashiers, without reference to us, switched off our microphone and pulled in the next lane to the car and took their order. Then he moved back to us as if nothing with what he did and said Ma 'am we have this special, which two articles do you want? After we ordered our food, it took 15 minutes to get it, and it was just us and the other car in the ride. I ordered and Big Mac and added a tomato, my sandwich had no tomatoes, plus I had two pieces of bread on each other with no meat in between. My daughter ordered Nuggets and didn't get her sauce and our fries were cold. The service was terrible, and so was food, and it was never like this McDonald 's before. I don't know what happened.

Waited in the drive thru for thirty minutes in a long line. Understandable because it was busy but once I got to the window I was told to pull up. That?s when I waited for 30 minutes while watching at least 10 cars behind me steady driving through getting food fast. Then got the order wrong. Very poor service.