Starbucks - Liberty

I recently got the Lavender Oatmilk Latte. And let me tell you, it was great- absolutely heavenly! Also, the staff is very nice as well. :

I always get best service every time they know me by name.. Thank you ?

Ordered a trenta salted caramel cold brew cold foam. Instead I received a plain trenta cold brew cold foam with ABSOLUTELY nothing in it !! Just the cold brew! I didn’t know this until I was almost to work or else I would have turned around. I frequent this establishment quite a bit and one would think the staff would know what I wanted as the 2 young women that were working the drive through last night have been there for quite sometime! NOT A GOOD EXPERIENCE AT ALL!!

The pre-packaged health food is seriously lacking. The wait is always excessive which amazes me because they always have a line of staff members. But, the Refreshers are always so dang good.

Poor quality and resolution options. I visited this Starbucks today and was disappointed with both drinks ordered. I got them for myself and to deliver to a friend at work. One was a white mocha frappe and the other was a caramel crunch frappe. Both had a strong gingerbread flavor. I didn't discover the problem until I had delivered while on break. I called the store and the guy that answered the phone seemingly didn't care much about service and pretty much dismissed everything as making the wrong drink. The only option for resolution was to bring back and get new. The drinks we ordered were completely different and really should have been made correctly in the beginning. I believe their cleaning processes are lacking and they are not cleaning/sanitizing in between orders. Drinks the primary product of Starbucks they should be correct and consistent. Furthermore, the options for resolving also need some work. Me going out of my way to drive back to wait another 15 minutes for them to fix an issue which should have never happened is very poor service. They need to do a better job