Costa Coffee Lichfield

Lichfield Costa on eastern avenue , the last few times I have been here, most of the servers are so rude, just no need . You can’t hear them through the speaker either so it makes it even more hard work

I am very disappointed. I visited your Costa branch in Lichfield today and ordered a decaf coconut latte. The lady behind placed the exact same order. When my drink was ready she claimed it was hers. I explained that it was my order and that we ordered the same thing. Now the problem is that I am a young black girl who was wearing a tracksuit. Your server and this customer not only talked down to me but seemed to address me as if I was dumb. The server put her hand on the drink, slid it over to the lady behind a Middle Aged white woman and said this is her drink. She then looked at my receipt and said “oh you did order coconut milk” made my drink and said “sorry for the mix up”. I don’t know what about my appearance made me unbelievable but I am not happy. Racial nuances are something you pick up as a black person and the way I was treated was demeaning. I am a loyal Costa customer, I have the app and visit regularly. Staff need to be retrained in customer service and racial bias.

The staff wouldn’t let us download the app to get the 50p drinks. You have to be 16 or over which isn’t fair.

I usually never have an issue coming here to order a drink, however today at around 11:30am I ordered myself a coffee. Once the lady at the till informed the barrister of my order, there was a not so subtle eye roll and the two then started whispering to each other. After waiting a couple of minutes for my drink to be made, the lady who gave me my drink put it on the side and walked off, no “here’s your drink, thank you bye”, no eye contact, nothing. I think they both need a lesson in customer service.

Didn’t make my drink. Just threw the receipt away without checking. No time left to correct error, had to leave