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Feedback gevenAbsolutely inedible and disgusting. We’ve been using Hot Masala for a number of years, always good. We ordered as usual on the website, to collect, but when we arrived it has turned into a chip shop! I actually walked in, then turned around and walked out, thinking I’d somehow walked into the wrong door. But no…. 3 young kids on the counter, swigging from drink cans and eating chips, polite but certainly not the clean, professional and polite greeting we’ve been used to! The food though… OMG, a korma for a very elderly family member looked like the contents of a newborns first nappy, absolutely no meat on show either. The lamb biryani which I always have (I love it too much to choose something else) was so hot, I just couldn’t eat more than a few bites, the lamb was full of fat and gristle, and the curry that partners it was so hot I didn’t even take it out the tub. The creamy jalfrezi was again, so hot it was inedible. We will never go back there again, such a shame as it used to be so good.
I have been using this place for a few years, unfortunately my recent experience was not what I expected, curry had no substance, way to runny, and as for the flavour, it was way too hot, even for me, I normally like jalfrezi, I’m sorry to say that of the meals ordered, only one of them was edible, it was a korma, again runny and yellow and looked really yuck. I am sorry to say this was my last time I will visit.
Poor service, delivery and dire food now. Last time I’ll be ordering from this dive. Went an hour past original delivery time and would not refund. Proper rip off merchants.
We have been coming here for year and have always loved this place, but tonight ll be the last time I will ever set foot in the place. What has happened to the kitchen and the manners of the owners ? Shocking service and the food was shocking, no meat in any of the dishes, consistency of what comes out the other end after a heavy night on the booze, shocking waste of time and money the owners should be ashamed at the s show that this place has become
Hi, I am a regular customer who has ordered from this restaurant 20 times. Unfortunately, my experience today was not good. I ordered a Chicken South Indian Garlic Chilli, a Sag paneer, and a garlic naan. The paneer had very little spinach and mostly gravy with no taste of garlic, cumin, or other spices. There were only 4 pieces of cheese in the dish. The naan was undercooked and had very few green garlic leaves, tasting more like dough. The Chicken South Indian Garlic Chilli contained chicken chunks instead of slices, and was lacking in spices such as Cassia bark and bay leaves. The spice level was also not up to par until I bit into the green chillies. I understand that there is a new chef in the kitchen, but unfortunately, I will not be ordering from here again and will look for a different takeaway to satisfy my taste buds. Very disappointed.