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Feedback gevenWe enjoyed our one night stay. The people were all nice and service good. Loved the bar tender though we did not even drink. I will say the place was very clean which is nice to see. I would recommend it. The one thing we did not like was the noise from all the air conditioners. We had a nice balcony but could not sit on it as our neighbors air conditioner was too loud.
The weather was frightful, but the Mountain Club on Loon was delightful. I can't say enough about the great service and amenities at the Mountain Club.From our greeting at the front desk, to our great room and fabulous meals at the Black Diamond (Chris is awesome) , Mr. McIver and his team were spot on. With the weather in the Northeast this spring/early summer being rainy, it was very nice to have covered parking and everything connected inside, no need to get wet when using the inside amenities such as the indoor pool, spa and dining.We were able to spend time out at the outside pool that has a spectacular view of Loon Mountain. We went for a quick 2day getaway and we took advantage of the Rise Dine package which included a 3 course meal for two and daily breakfast for the 2 of us, plus a Spa Certificate that my wife used to get a manicure. The package was very reasonably priced and we consider it a great deal. I would highly recommend a stay at the Mountain Club on Loon
Nice resort and beautiful area but the beds were horrible. My husband and I both had trouble sleeping and woke up with back pain due to the horrible mattresses on the “Murphy beds” in a studio room. The kitchenette was great- had all the supplies and was very clean. The bathroom and the room were nice and clean. We enjoyed both pools, the hot tub, and walking around the property. We left a night early due to bad weather and horrible mattresses.
Ed, the manager, is a beyond amazing customer service guru. He made our stay at the Loon a great experience, from his initial greeting at check to problem solving when we had a room issue. He worked quickly with us and helped to ensure that we had a great stay.
I hosted 45 customers and employees at Loon on February 09, 2023. The Loon Mountain staff was fantastic as I rented out Boyles Breakhouse for the day. Mike our host and bartender was fantastic. Unfortunately the Mountain Club had Andover Insurance events at the hotel and closed the ONLY restaurant and bar in the hotel so they could cater to that group, leaving our 45 people to have to go off site to eat. This was not why we chose Loon. We wanted to stay on-site. After spending 10k this was very disappointing. I also had a dinner credit and breakfast credit with my room which could not be used due to the Mountain Club having Andover take over the facilities. These types of groups should be hosted in a function room, not the only restaurant and bar at the hotel. In my 30 years of hosting events, I have only experienced this here at the Mountain Club.