Wendy's - Little Rock

I ordered 3 biggie bags by the app: double stack, jr bacon cheeseburger, blt huhn. unfortunately I was not clear until half by my sandwich that the meat was undercooked! my mother had the double stack and she was also understated. food can cause food poisoning. it is difficult to reach customer support, I have been waiting for more than 16 minutes. her live chat is not available (it is a little after 18 o'clock).

This particular time I stopped by Wendy’s was because of a mishap on their part. I had an uncooked burger so the nice lady manager by the name of Latricia told me to come back and get my meal on them (Wendy’s). Well when I came back Miss Latricia was out sick so I spoke with another manager by the name of Moana and she was very rude to me. I asked her about getting a drink that if I had to, I would’ve paid extra for and she told me I couldn’t get it and said that she could make me wait until the other manager (who was out sick) got back. The sweet young lady by the name of Kenyatta was very helpful and kind. She made my drink for me and told me not to worry about it. That’s the type of courteous I was looking for especially since I was inconvenienced the first time I came.

Waited in line for about 30 or 45 minutes. The restaurant was not busy on the inside and there was only 3 cars ahead of me when I got there. It took them an average of 20 minutes to get a drive thru order out to the customer. I ordered a strawberry frosty and it was melted a lot by the time I got it

Eveytime I go to this Wendy’s it doesn’t matter if there’s 1 car or15 cars the wait is ridiculous. Last night I waited 15 minutes just to place my order, another 15 minutes to pay and 10 minutes to pick up my hamburger. The meat was cold and I had stomach issues all night. Not sure if they are always short staffed or just slow.Won’t be going back there.can’t wait for chick fillet to open down the street.

We went through the drive-through. It was a long wait and we did not mind as we know of the labor shortage. The lady who took our order was friendly and pleasant. Same when we paid and got out order. We just ordered the summer salad with strawberries. We love this salad. We order this salad several times during the summer.