Afternoon Tea at Caffe Concerto - 29/31 Piccadilly

This place is nothing to rave about, being met with a cold and grumpy attitude. This made the place seem much less pleasant. Staff could do with training on how to smile.

I ordered a small latte for take away and was given a flat white sized latte instead. When mentioning this to staff they insisted it was the correct size, as I had asked for a small latte and apparently they serve lattes as small, medium and large. According to their menu (which is standart across all Café Nero's) they serve lattes in two sizes, regular and large, I wanted the smaller of the two, therefore the regular one, which is the one I was charged for, but received a tiny flat white sized latte instead. Staff didn't believe me when I exained that in all other Café Nero locations (I don't usually go to this one) a small latte is served in the medium sized take away cup and that the small cup is only for flat whites. They proceeded to argue and in the end I gave up, somewhat disgruntled and overcharged. For the future I'd recommend hiring staff who know what they are doing and have an at least an idea about good customer service.

The restaurant has a nice location and is very busy. It is spacious and a nice place to relax, with fast wifi and light music. The staff are friendly and did their best to manage the long lines. Caffè Nero has recently changed their product range, offering a variety of savoury options, cakes, pastries, snacks, and more. The black americano decaf one shot was perfect with an almond biscotti. However, the reviewer was disappointed by the cleanliness of the restaurant, finding it filthy and covered in crumbs. They believe that cleanliness should be maintained at all times, not just during a pandemic, and that the staff or management need to improve in this area.

The staff weren't at all welcoming which was disappointing. The coffee was average, the tables were dirty and the toilet was blocked. Not the best atmosphere.

This chain does the best quality coffee of its peers. My flat white was nicely made and tasted good. This cafe however is rather dark and dated.