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Feedback gevenSadly, a very disappointing business meal. We were a table of 9 and had extremely poor quality food and slow service. The steak was below average and when complained, we were told that was the cut of the steak! Big shame as this place was brilliant a few years ago!
This was an extremely disappointing experience. There were a lot of staff with no apparent organisation. The service was very slow, and when the drinks arrived they were tepid and the food cold. The bacon was hard and a poached egg was solid in the middle. I would not recommend this restaurant.
Love this venue in busy Clerkenwell but today did not meet basic expectations. Could not have **** Mary, hamburger black cow vodka , or even a decaf tea as none available. You would think a Sunday lunch at 13.30 would be better equipped. Also was sat near front door so was cold and windy. Not a great experience.
When the waiter came I gave him my order and he asked if I would like any ham? I said no, I am a vegetarian. He promptly replied if you are a vegetarian we are not going to be friends! The meal was nothing special and once again this is a restaurant/cafe which charges an extortionate amount of money for simple everyday dishes and then adds 12.5% extra as service charge. The only service we received was a rude waiter who took the order and then his colleague who brought a 2 plates of food and 2 drinks to the table! Considering customers pay 20% VAT on eating out I don 't see why restaurants need to charge an additional cost for service. Surely if you own a restaurant why do customers need to pay someone to bring plates to the table from the kitchen?
I booked this place for 8 people as I had family from the US visiting. My original booking wasn't confirmed so I had to chase them via phone and email. They said I hadn't said my card details which I sent multiple times. I left voicemails, sent many emails and even went to another granger and co to seek assistance. The manager there was helpful but couldn't do anything. The food took a ridiculous amount of time to come out and other than the eggs I had which were fine, although cold, nobody really ate anything. Considering the price I was highly disappointed. I felt so bad that I didn't read the reviews here and picked such a poor restaurant for lunch.