Las Iguanas London The O2

The atmosphere was delightful, and the food was absolutely delicious. I especially loved the 2-for-1 cocktail offer. The staff were friendly and very helpful. I would definitely recommend this place. Although the restaurant was busy, the wait for our meals wasn’t long at all. I apologize for not capturing a picture of the nachos before my friends dove in!

The service was quick, and the restaurant was clean and tidy. I highly recommend the horchata—it's absolutely amazing! The enchiladas and burritos are outstanding as well. They were very accommodating to our dietary restrictions. We had a fantastic server who made our experience even better. I will definitely be returning!

We were warmly welcomed by attentive staff and a well-trained host at the entrance. The atmosphere was cozy, but unfortunately, the food did not meet our expectations. It’s clear that the kitchen staff could use some additional training, and the head chef would benefit from further coaching. I've dined at Las Iguanas in Southbank, and the flavors there are significantly better. With chain restaurants, there's an inherent risk of setting a standard, and in this case, they didn't quite meet it. Overall, I would suggest that if you're passing by this place, you might want to continue on your way. Hope this feedback helps, cheers!

Visited O2 Las Iguanas and was just disappointment after disappointment. First of all we were left waiting at the podium for nearly 10 minutes and ignored. The group in front of us just walked off... what a big mistake we made staying. I walked inside the restaurant to see what was going on and to see if there was a seater, one person acknowledged me after a few trips passed me. He told me that if I want to sit outside I can just go grab a table and order via the QR code. Is this the customer service that we are facing these days? Disgusting! We selected the least dirty table outside, as they were all dirty and unattended with dishes and glasses left from previous customers. I was accompanied by 2 older people, so a QR just wouldn't do, so I had to go back in and grab some menus myself. Then I took their order and placed it online. Nobody came to clean the table or say hello. The first interaction we had was when we received the drinks and the lady apologized for the state of the table and promised she would return to clean it for us. Seconds later our food shows up also... no one returned to clean anything, so we had to use our own tissues and sanitiser to clean everything, so we can eat on a clean table, C-19 free potentially too. The food was OK, but the sizzling chicken was not sizzling, it was lukewarm and my chicken was stale... God knows how many months it's been in the freezer. We ate peacefully and left, repulsed and revolted at the state of the place, the customer service, food and the cheek of charging us a service charge. Can someone please explain to us what the service charge was for exactly? Looking forward to your response at your earliest convenience.

Lovely atmosphere. Delicious food. Love the 2 for 1 cocktail. Friendly and helpful staff. Would recommend. The restaurant was busy but the waiting time for your meal wasn't long. Apologies I couldn't take the picture quick enough before my friends started devouring the nachos