Pizza Express - London

Wow! Terrible service! I have been to so many restaurants all over the world but this will be on top of the worst customer service list for me. Food is good but service is terrible. Its like they are giving you a favour by allowing you to eat at their restaurant. I am surprised its not even a posh place. Its a run of the mill, a very normal chain of restaurant/pizza place, nothing special. There is one on every corner. I would say that if I wanted to feel fancy, I will pay a lot more to go with a named chef restaurants anywhere I like. I am just there to have some food with the family. This restaurant reminded me of those touristy place restaurants that are always a trap. Anyway, I read someone else wrote about this as well. These guys don't like not being tipped and the server stands on your head while they push the machine to you in nice way, almost asking for tips. I don't mind paying a little extra for tips/service but that is when I get a good service through out the entire time I am there, not at the last moment before paying. Too little too late. Terrible service and then audacity of wanting a tip. I am never returning.

Thanks again n again pirya for lovely service everyone k come I feel like home ... every one is so happy n postive ..make my day And pizza express shoud changed name to pizza perfect

Staff seem lazy unbothered , rude and self-centred but food was obviously great. Had this problem with the exact same staff a few times when coming here, it is not very pleasant. When paying the bill, if you don’t add a guarantee you are given a rude side eye.

Went for lunch service was really friendly and polite. Place was busy but not noisy has av pleasant time!

Lovely meal in a restaurant with the most accommodating staff. Nothing was too much trouble and they went to great effort to make everything from the salads to the coffee just as we requested. Give them a bonus: they're great ambassadors for the brand.