Polpo Covent Garden - London

Table booking was incorrect despite calling the day before, service was slow, items were missed, the bill was incorrect however the food was good and it had a busy vibe

Excellent service. Staff friendly and attentive. Great weekend brunch spot.

I reserved a table for 3, and our table was situated downstairs. The temperature was really quite cold and there was a steady stream of people walking back and forth to use the loo after doing a 10k run! This wasn’t the fault of Grind, I appreciate that. The service was so slow and we had to wait 2 hours for 3 x vegetarian breakfasts! When we asked where our meals were, we were offered some toast, which we accepted, but we were actually charged for it! So rude! No money removed from the bill. We were offered a free coffee to take away, which was rubbish. Bad experience, I won’t return

We had booked a table for three a week in advance, and when we arrived we were seated at a (very small) table for two. After much complaining, we we given a compromise of longer on bottomless brunch to be moved 20 minutes after sitting down. While this was a good compromise, it did mean that my friend’s birthday brunch didn’t quite get off to the fun, positive start we had first hoped. We then felt a little awkward for having complained to begin with, even though the table would not have been big enough for three cups of coffee, let alone three plates of food and two glasses each

Enjoyed the food but service was slow, our table was tucked in the corner so we were kind of forgotten. Coffee machine broke down so had to wait ages just to get a coffee. Waitress didn't come back to take our order for food so we had to go up to desk ourselves. Same thing when we finished eating, no one came for the bill and we had to go up again. I've been to other Grind locations and have always enjoyed it. However this particular table tucked in the corner cannot be seen so we were forgotten about.