Steak 'n Shake - London

I've taken a place. he waited almost 20 minutes and asked a server for our order. the girl said: “You have to wait your turn.” but the people before us had already eaten and the people after us had already taken over their commands. I was excited and gone out. decided to give them a second chance by asking them through the trip thru and still not at the intercom about what we wanted to order. I use to work for this company (different location) and would never treat customers to this wise. “You have to wait your turn” is that ridiculous and the girl with the eyebrows should be fired by the administration.

The service was fast, but eating was disgusting. we felt like we were eating mcdonald's cheap $1 menu cheeseburgers. eating at this place is nothing like any other steak 'n shake we stopped on the road trips. from the crisp, to the tasteless strange “meat” and how everything was thrown together screams mickey D’s.

So my family and I walk into steak in shake to order our food. We waited ten minutes for them to “cook” our food, we collected the meals and went to the car. Why did we wait all that time for COLD FOOD. I sat there and watched them cook burgers, toast buns, and fry fries. It seems like none of our bread was toasted and our fries were literally stale. On top of that my order was wrong. A number two comes with bacon. I guess all money isn’t good money. The next time we are traveling we will make sure to stay far away from this steak and shake $50 WASTED.

Waiter was friendly, food was decent for what it was/came out fast. Downfall was that the booth was dirty we were sat at. I had to dust pieces of food off the seat/table which made me apprehensive about the meal itself. Refill took longer than it should've considering there was only 2 other tables when we got our drinks, but not too big of a deal for us personally.

Window worker was super rude. Opened the window, handed the bag out and shut the window without a word. We waited a minute to request a missing extra, but they did not return. When I parked and walked in, the workers were ominously silent. I felt uncomfortable watching them in their silence as I waited 2 more minutes to be greeted and get my missing item. The atmosphere was unlike any kitchen I'd seen. My burger was good, not great, but fries had become cold. ?