El Pollo Loco - Long Beach-Lakewood

Pollo Loco has lost their touch with this store that we have been to. We ordered two double Chicken Tostadas thinking it will satisfy our craving for a Tostada Salad but we were wrong. It seems like the Tostada shell has become shorter, the chicken not a double and was very dry, lettuce was not crunchy, the pico de gallo sauce was in a small container and tasted as if it was in the fridge for so many days. We ordered to go from the app and that was 15 minutes prior to our arrival. When we came it the order wasn’t even ready we had to wait for it to be prepared. The restaurant wasn’t that busy on a weekend around 4:30 pm in the afternoon. We just decided to eat at the restaurant. Maybe the owners of this branch should look into how the chicken is prepared including the rest of the food they serve.

Good food and good service thank you