Starbucks - Longmeadow

For the Longmeadow, Massachusetts location in an upscale town, today has been the most disappointing day with terrible customer service. WiFi was not the issue but it was not able to work anyway. The drink… I ordered a Venti Frappuccino and waited more than 15 minutes until I HAD TO APPROACH THE STAFF FOR MY DRINK. “Oh, we’re not able to make the Frappuccino.” Awful lack of communication!!! They could offer a mocha. I waited for over 5 minutes and the staff was just lazy — I was watching him carelessly forget the ice, the flavor and decided not putting enough milk in the container for the blender. AWFUL SERVICE. I JUST WALKED OUT. TOLD THEM TO FORGET THE DRINK!!! Sheesh ? where did they get these employees and what qualities did the management find in them that make them qualified?

I go to this Starbucks every day. Their entire staff is friendly and they go out of their way to make sure I always have a good experience. -Ash

Excellent service and speed! Tasty as always. Great music also. ?

I come here all the time. The level of inconsistency is what's consistent. Never the same service or treatment. Usually fine, served by bored baristas who just want to leave. Today they messed up a simple regular coffee order 3 times. Cmon!

Sitting here while my 11 year old has a treat and does her homework while employees let the F bomb fly all over and check their phones non stop. Used to like coming here not any more