Old Chicago - Longmont

What a disappointing experience! It had been a while since we visited this location, and it will definitely be our last. They were out of four items we ordered. After placing our order, it took 20 minutes for us to receive our salad and first drink. We finally got our pizza after waiting 1 hour and 15 minutes. The waitress was doing her best given the circumstances, but overall, it was not a good visit.

The pizza was decent, but my wings were dry. The sauce wasn’t evenly distributed, and they arrived cold, as if they had been sitting under a heat lamp while my pizza was being prepared.

The salad dressing was excessively acidic, and the salads contained large chunks of iceberg lettuce alongside various other leaves, some of which had a fuzzy texture that made them unappealing to eat. Several staff members walked by to ask how our food was, making it difficult for us to enjoy our meal without interruption. The pizza was excessively greasy, and the artichoke dip came with similarly greasy chips. The one positive aspect of our visit was our waitress, who was friendly and provided excellent beer recommendations. Overall, based on our recent experiences, we’re unlikely to return.

While the food is pretty average, our service here was phenomenal! We often get treated with annoyance when bringing our children to a restaurant in the area, but everyone here was so welcoming and friendly! Our server was amazing, and the manager made sure to tell us about all the family games out on the patio. The kids meals are great, and the food was out quickly. We will be making Old Chicago a Tuesday night regular!

Food was great, service was great! After being seated in an area of the restaurant (behind some large groups) where we were accidentally overlooked, Jacqueline (who was still in training), came over kindly apologizing and offering desserts or appetizers. We declined both but thought the offer was very kind. She then came back to tell us that the Manager was taking 25% off our entire bill. Completely unnecessary but impressed by the service! Manager also dropped by the table to apologize. We will definitely return!