BirraCibo - Louisville

The service was the worst part about this venue. The food was standard (ordered Pizza and Spaghetti and Meatballs); nothing special. We drove down for a concert from Cincinnati (we are not locals). The hostess neglected to save a table for us, so we had the option of sitting at an awkward high-top (right off the entrance) or the bar. She assured us that the bartender would be right over but it took him 15 minutes to get to us. When he did I asked for two beer samples, to which he responded Well, I don 't want to be that kind of guy... but if you want samples that is going to take some time because I have other orders to do first. I was stunned.... why ask me what I wanted if you aren 't ready? He then forgot to enter our appetizer. We sat for 30 minutes before we got any food; the appetizer came out five minutes before our entrees. We asked for a second round of drinks three times before he remembered to bring them. It was just a really poor experience because of the service. Definitely will not be back, nor would I recommend anyone to go there.

We had read previous mixed reviews, but still gave it a try. Unfortunately, we observed mixed results. It seemed that they were not certain how to assign tables to the servers (we saw only two in our area). Our order was taken, but we waited too long to be served the food. Apparently, our food waited to long to be given to us. It was not fresh and was already getting cold. At that point, we were very hungry and needed to move along to go to a concert. We accepted the food. It appeared that our server could tell it was not going well, looking over at our table and realizing that we had no food. She stayed away from us. Finally, the manager was the one who brought us our food. She did finally come by after the fact, and we simply told her that everything was just fine. She made an offer to make it better than fine , but what could she do? We had noticed the tables around us waiting for their food as well. While we don 't know the circumstances, there were a couple of tables where the food was hardly eaten. A nearby table left practically all of their food. It is my impression that they had a pressing time schedule and could not really stay. Like I said, I would like this restaurant to be a good place to go for some good food. Maybe it will turn out OK for you.

I sincerely hope that you do not ruin your New Years Eve by making a reservation at this place. It may have the distinguished honor of being the worst restaurant I have ever attended in my life. First of all, don 't expect to order spaghetti or meatballs because by 6 pm they had already run out even though they advertise being an Italian restaurant. Second, it should give you pause when, as you sit and wait for your dinner for over an hour, you see the manager walk by you on the sidewalk, carrying two cartons of frozen tomato sauce, and then when he brings you food finally and claims that it took so long because they had to make fresh tomato sauce that you are the first to taste. Third, you know the food is bland when the table behind you is dumping as much salt and pepper into their bowl of pasta as possible and then one of the people takes the lid of the Parmesan cheese to dump it in to the bowl to add some pinch of flavor. Fourth, over the course of my dinner, my waiter argued with my table and me at least twice, and I watched another waiter flip off a customer for refusing to pay a check that the manager had promised to comp (due to a bad experience I would assume). I almost wanted to put up a WARNING: DO NOT EAT HERE sign on my table so none of the pedestrians walking by would fall trap to this place. You could tell from the pained expressions of the people in the tables around me that the feeling was mutual. Frankly, I am offended that anyone has to pay to suffer in this place. This restaurant has clearly turned off any way to post an official review, perhaps in effort to preserve their tourist attraction image, so I am doing my best to warn you before you fall into the same trap.

We came here on a Saturday night during prime time so it was very busy. It seemed the wait staff was overrun, and therefore service was very slow. The table next to us had to wait over an hour for their pizza to come out and ended up getting their meal comped. I’m not sure if it’s because they’re low on wait staff or their kitchen got backed up, but it was very slow. The food was great though! Our waiter was very friendly and was clearly doing his best given the circumstances. Interested to see if I went back at a different time if the service would be quicker. Overall a good restaurant.

We were there to dine the night before the Ironman Louisville Triathlon. The restaurant had a problem with our reservation and did not seem prepared for the number of people who would be dining at their restaurant that night. Our drinks were served in foam cups, service was incredibly slow, and I ordered spaghetti with meatballs that came with no meatballs. I asked if I could have some chicken instead, and was told they would work on it but the chicken never came. Normally, I am pretty forgiving of restaurant issues, but on a night when it was important for me to have a specific meal with carbs and protein, I was quite unhappy. The manager apologized and comped my meal, but I would never eat here again.