Kroger Deli - Louisville

I lost my loyalty to Kroger during the pandemic. It felt like they took advantage of customers and the situation. Prices went up right away in the first week. I've visited other Kroger locations in the Louisville area, and they were all better than the one on Forest Springs. The Kroger on Lagrange Road has a terrible produce section and never seems to have enough checkout lines open. They even close the self-checkouts far too often. I've been there when the lines were so long that I decided to leave. Overall, it’s not a good shopping experience. I’ve started going out of my way to shop at Meijer instead.

My experience with pickup here has been disappointing due to the extremely limited staff. For two consecutive weekends, my pickup time was either postponed to a later time or pushed to the next day. Additionally, I've noticed that substitutions are never sent for my approval. Honestly, I believe the store is understaffed. The staff members that are present are fantastic and very helpful, and I truly appreciate their efforts. I urge you to provide additional support to the Kroger on Lagrange Rd.

I recommend BUT also recommend the young lady doing put backs tonight 11/11 around 8pm wear her mask. Not have it dangling off her ear exposing her entire face. You guys have been doing well so remind employees to keep it up.

I practically know everyone by name always a friendly staff

Stopped by for a few items. Ripped my hand at the gym, needed Vaseline. Found a pharmacy employee stocking the shelves. She smiled and was happy to help me. She showed me three places where the sell Vaseline- the pharmacy, the baby aisle and in the travel aisle near shaving. Then, I bought some over the counter allergy medicine. I didn't want 24, I wanted 12, but I also wanted them to be the same price per pill. So the pharmacy tech had to ring up both separately to give me a price check. She was kind and very patient to do that. As it turns out, the 24 pick is cheaper per pill so I bought that. In the grocery aisle, I could not find arugula. They were all out. I also could not find organic asparagus. Maybe this item doesn't exist because Trader Joe's doesn't have it either and they were also out of arugula. Weird. Bacon was on sale, so of course I had to get that. Neither one of my Kentucky friends' phone numbers were working at check out. Strange. But instead of signing up, I tried my Arizona friend's number and it worked! We don't have Kroger where I live, so I don't have a shopper card. Overall, super friendly staff members who will go overboard to help you but lacking some items.