Smashburger - Louisville

My first visit and I was so dissatisfied. Staff stand around, have my food and it was cold. There was only one workroom and it wasn't worth washing your hands. I think if the staff had a better customer service, I would have given them three.

WASTE OF MONEY TIME! We can't believe we waited for more than 30 minutes. When Detra (Cashier) asked to get tomatoes for a little cheeseburger, they said they didn't do this here. Then we get this sad excuse from burgers who seemed flattered - they shouldn't be more than $6 if that's what you are? I got it. Next we had ordered Smash-Fries, but they gave us regular Pommes. When they tried to get what we have PAID, they said we had to file the complaint on the website. Not God. The only thing they give you is false advertising. Listen to the other reviews for this place. I wish I could give the ZERO STARS.

Definitely not worth the 45 minute wait to order and get my mushroom Swiss burger. The beef pattie was so tiny that I couldn't see it until I took the top bun off. Very disappointing and not worth the money!

Nice place! Tasty food, I had the brisket burger with is really good! The wait time was about 13 to 14 minutes but it was well worth the wait I had regular fries that I didn't care to much for I wish it was a more hearty fry but still good I will definitely recommend this place to my friends.

The burger was great? but waiting was pretty bad. I was about 30 minutes on the track, there were only 5 people in front of me, a few people gave up and left halfway. After the line there were about 20 minutes waiting since the kitchen had overlooked my order, a simple bacon burger, nothing more. If you go during your lunchtime, as I did more than likely you will be late. Honestly, there are faster Burger options in the area for the same price and taste.