Potbelly

This was my first trip to Potbelly Subs anywhere and it was at best a mediocre and underwhelming experience. There were absolutely no people in the restaurant on a Friday night at 8:30. I asked the server what I should get and she was not very much help so I selected the turkey avocado. I asked if it was hot and she says it was. Quickly I discovered it really wasn't that hot because the oven wasn't working at least the conveyor belt. The poor lady had to pull the sandwich through the oven and burned her hand in the process. The other toppings weren't super clear either and the choices were kind of limited. I'm hoping it tastes good but I've reset my expectations to kind of mediocre at best. We will see

Thoroughly enjoy this place! Their sandwiches are awesome. Almost always get the pizza sandwich. Good food for a reasonable price. The staff is very nice and quick.

After a bad experience at the chipotle up the street, (getting lunch for my children), the visit to this Potbelly location was a breath of fresh air. The associates were very friendly and the food was fresh and tasty.

They decided to close at 3 for the foreseeable future.

We went in for a quick lunch and our bill was about 33$, i handed the cashier two $25 gift cards and asked if i could use them. She ran the first one and told me i owed 7$ and some change, confused, I told her I gave you two gift cards. She started digging through trash and at this time, in charge person came over to assist and due to the line being long, she told me not to worry about the remaining balance and moved me along.So now I’m out of a gift card. I didn’t think the in charge person understood what was happening so my husband went back to counter to explain when the line was gone. He explained that we handed the cashier two 25$ gift cards, which the in charge person dismissed us and said there has been only three gift cards used that day and ours was only third one. Ok, that’s fine but I don’t see how it’s my problem that I handed cashier two cards and one went missing once it was in her possession.There is a security camera which honestly they could’ve easily checked to verify my story but no remedy was offered to us except for being called a liar.