Pinocchio's Loveland

We had dinner in pinocchio’s loveland on Sunday evening and had an excellent meal and wine. the service was excellent and very friendly. they serve traditional Italian foods that they claim. we make the regular restaurant for Italian cuisine. we can't wait to try the breakfast.

This was the first and last time my family and I will eat at Pinocchio's in Loveland. If they were honest about their advertising it would be tagged inedible instead of incredible Italian. We love Italian food and this is NOT it. There were no napkins at the table and during the course of our meal. The server was stressed to no fault of his own since the owner fired most of the staff 2 hours beforehand. We tried to order the caprese salad, not available. We ordered the caesar salad, the server came back and said no caesar dressing. We ordered water with lemon and we were told there was only one lemon left for the night so that's why it was paper thin. We were also told there were no clams. The food was low quality and tasteless. In fact, my daughter ordered the angel hair pasta with shrimp and it was floating in water. The breadsticks if you can call them that were also tasteless. We coined them dough worms It was so bad even the ginger ale was flat and tasteless. The meal was outrageously priced considering the food was low quality and tasteless. If you want great Italian food at a reasonable price this is NOT the place. Pinocchio's...inedible Italian!UPDATE: The food literally made me sick. It was as bad coming out as it was going in.

Whatever happened to all of the good staff that you had? The restaurant was so much better with them there. I.e. Todd, Tammie, Katie, Ryan... it's a shame. It used to be one of my favorite places to go with my boyfriend cause I knew one of those amazing servers would take care of us, but unfortunately now it's just not the same. Crazy how they all just disappeared out of nowhere even though they were the best staff you had... since they haven't been there I have found hair in my food, my food has been cold and have got food poisoning 3 times. Also, the restaurant just isn't as clean as it used to be. Bathrooms are always gross, floors are never vacuumed, and some of the table cloths aren't replaced so they have pasta sauce on them and it's crusty just gross.

Hands-down, the worst service I have ever encountered. We will never be back. We were there for 2 1/2 hours, had to bus our own dishes, get our own to-go boxes, never were asked for refills, they were out of everything, waited an hour for our check and the place was 90% empty! It was also my birthday, yet they charged me for my own small slice of cake. No one ever offered to make it right, give a discount, nothing. We will never be back.

Probably the worst dining experience we've ever had. First let me say ... Our waitress was amazing but that was the only positive thing about the evening. First, table cloths were wrinkled, snagged, crooked and disorderly on every table in our view. Second, our food was brought out cold to the touch. One person in our party of 6 ordered the veal Parmigian, 100% sure it was chicken. Our waitress took our meals back to be heated up, they were brought back still luke warm (but better than cold) and now the veggie sides were over cooked and mushy. One person in our party ordered the gnocchi, it was doughy and heavy and flavorless apart from the sauce. When the waitress went to the kitchen to advocate for us, all we heard was the kitchen staff yelling. We spent almost 200.00 and will never go back. Not one person in our party had an enjoyable dining experience and at no point with all of these issues did a member of management come to our table to address any of our concerns.