Dunkin' - Loves Park

Six varieties of sugar-free syrups for coffee flavoring—an absolute dream come true for diabetics!

This place has a pleasant interior and is great for getting some work done. However, the service leaves much to be desired. When using the drive-thru, they seem to get my order wrong about 90% of the time. There have been instances where I’ve requested specific donuts, only to receive different ones instead, even though I’ve seen the ones I wanted available inside. When you do decide to go inside, you’ll find just a couple of staff members who direct you to order using a tablet. Unfortunately, the tablet software is quite buggy and frustrating to use. That said, the staff are never rude—just occasionally a bit inept.

I’m not sure what the issue is with this location, but it has consistently been disappointing. They frequently run out of donuts, their machines are often malfunctioning, and today my husband went to pick up a mobile order only to find that nothing was available. To make matters worse, the employee didn’t seem to know how to process a refund. Now, I'm out the money for my order and will have to reach out to customer service to resolve this. I will not be returning to this location again.

Food and coffee were really good, definitely a bit pricier then I remember but nothing outlandish.

You never have donuts not sure why it is in your name. Order 2 drinks but you only hear 1 of them. Yet with no donuts you only have to do half the job. Keep up the great work