Casa Velha Café Eatery - Lowell

I often experience issues with my order whenever I get food from this place. While some of the staff are friendly, others do not share that same demeanor. I encountered one woman who was quite unfriendly and displayed a negative attitude.

The passion fruit mousse was spoiled and smelled like sour milk. Everyone in my household got sick.

The food is fantastic, the restaurant is spotless, and the desserts are delightful. The staff is very friendly as well!

What a terrible place! I called and ordered 4 ham and cheese risoles to go, but when we arrived, we decided to eat there instead. To our surprise, when my friend and I started eating, we noticed that there was only cheese inside the risoles. We complained to the guy at the cash register (I don't know if he's the owner or the manager), and to deflect blame, he shouted "ROOOSIINHAA" from outside. Then a woman, who seemed to be an actress, came over, pretending to be concerned, claiming there was ham. I asked her directly, "SHOW ME WHERE THE HAM IS?" Yes, there was a hint of pink, but that was it—nothing more. The scam is right there; it's up to you if you want to fall for it.

I enjoy the food, but I have issues with ordering through Uber or getting takeout. They put way too much food in the containers, and those containers are terrible for keeping the food fresh. Honestly, it's impossible for one person to finish a full meal in one sitting, and leaving the food in the Styrofoam box just makes it spoil. Transferring the rice and beans to another bowl is a hassle too—more organization is needed! I've also had deliveries that were incorrect or had juice spilled all over my order. For the love of everything, please do not put a disposable cup full of juice in the bag with my food; it turns into a rice soup with juice. It's disgusting!