Wendy's - Lowell

Wow, half an hour in the car was around 19 o'clock. what a waste of time. this place has a speed slow. service that does not cut corners. you have to **** me. which service? don't waste your time and they have the command. how do they get a little soda when they order a Med size? incredible.

Lazy, lazy, lazy. they have closed the lobby will not serve them in the window when they are too foot. they have 7 or 8 employees and they don't want to work, say they don't have enough workers. I have counted at least 7 individual workers, the people are now a few days so lazy that they want to pay big, but they have the worst customer service ever.

We went there Sunday night and the drive through had several cars. That happens often to our local Wendy's too but here in Norwood they tend to be very slow so when we see a line we don't even bother waiting as it can be 20 minutes before even placing your order. For this one we were hangry so we figured we would wait.They were actually quite fast and we were ordering within 5 minutes. We decided to order through the app to save some time. We did and when we got to the speaker to order we said the name and thought it was ok. Turns out the app let us order an item that they said they didn't have on the board so we didn't know what would happen. I asked for an extra BBQ sauce with my nuggets cause the app didn't let me add one and they said of course. They didn't mention the out of stock item on the speaker and we only saw the notice as we were driving away. When we got to the front to pick up our order they tell us about the out of stock sandwich so my wife asks what they have as a replacement so she tells us all the chicken sandwiches and she says I would like one without mayo. They were very friendly and say we can make any without mayo. So she orders the spicy chicken and I emphasize that she hates mayo that's why. They assure us it won't have mayo and prepare the order. When we took everything to eat we find out that asking for an extra BBQ sauce resulted in no BBQ sauce and Saying no mayo didn't matter as they didn't pay attention and put mayo anyway. Maybe even more than normal :pSo basically really polite, but can't pay attention to do their job correctly which is probably why a long line moves fast. Just glad it's not the Wendy's that's near us. We may avoid ours when theirs a long line, but at least when we do order they pay attention to any requests. Usually...

USING THE F WORD!!!!! ?? Unacceptable I am choosing 1 star because after today’s experience I never want to go back I had ordered 3 items witch where all done wrong.i was very disappointed with the service so I had drove all the way back to the same location an had ask for them to remake it the manager there took the liberty to get the food remade but when I asked for him to take the receipt he said don’t worry I remember. So then after a 15 min wait the food came out again . Once again everything was wrong so I had told them my concerns the food was once again dry an all the ingredients that where supposed to be on my sandwiches where not there. That is when the cooks started to cursed me out. Using the “F” word. He then came to the window and tried to get loud with me but I kept it as casual as I can obtain. I told him you don’t have to curse me an he kept on . So all an all it wasn’t a good experience I didn’t enjoy the food an the service was very interesting while paying 28 dollars at a Wendy’s?

Let me tell you this Wendy's always gets it right. Food is prepared as ordered. Even big orders they get everything correct. Good food good prices. Quick in and out