Cagle Steaks Bbq Phone Number, Reservations, Reviews

Came out to celebrate a birthday with my family. Ordered a 20oz ribeye cooked medium and I had been looking forward to it all week. That was the end of what I thought would be a nice birthday celebration. The Steak came out rare and cool/cold in the middle. I pointed it out to the waitress and she quickly took it back to cook right. When it came back a quarter of the steak (where I had cut into it to check if done) was missing and it looked like it was now torched and crispy. I pointed out that I now had a burnt steak and the waitress profusely apologized and took it back. The Manager Gene then came out with the steak and told us they cooked it right the first time and that if we wanted another steak they would charge us for an additional steak. So my $42 steak would become a $84 dollar steak if I still wanted to eat. After Gene argued with me, as if I’d never eaten/ ordered a steak before, I told him we didn’t want to buy another steak and that I would not be paying for the smoldering hockey puck he wanted me to eat . He said he would do me the favor of removing it from my bill. I was lucky enough to be able to catch the owner on site and decide to speak with him about the issue. He kind of apologized, then tried to change the subject to the amount of out of state people in town. He asked that we not allow this negative experience to reflect on his business and I told him that whenever management initiates conflict and seeks out the chance to argue with a customer there is something wrong with the business. The Owner didn’t try to fix the issue either. So if you want steak with a side of drama or want to pay double the price to get it cooked right this is the place. Waitress was awesome …

Always a great experience for a family gathering. Great food and service!

My older parents were driving thru town and my boyfriend recommended this place from his time visiting family at Tech a long time ago. I am helping my parents navigate this trip even though I’m not physically with them and so I was trying to make everything easy memorable for them. So, I called to set a reservation and fortunately for me Lisa Cagle answered the phone and she said “Leave it to me!” My parents said the food and atmosphere was the best they have experienced! My parents eat out a lot so this is huge! They talked about every dish in detail and how everything was delicious! They enjoyed meeting the Cagles as they moved thru the restaurant checking on guests and that just made my parents experience that much more elevated! They said the Cagles were so nice and fun to talk to, it felt just like catching up with old friends. They are tickled pink that they stopped by Cagle Steaks BBQ. I was so happy to hear my parents had such a wonderful time! Thank you Mr Mrs Cagle!

Cagles accepted our reservation for a party of 40 at 8:30 on a Friday night; however, rushed service and literally asked our party to leave although we had food and cocktails remaining. Very disappointed that we spent thousands and then they ushered us off in haste unabashedly and curt. Food is decent but nothing to write home about. We’ve always given them our business since they are locally owned and the ambience is unique; however, the male manager/chef has put an end to that. Hospitality matters and is expected even more at family owned local business. So unfortunate.

The evening of July 27th, I attended a birthday dinner with my friend. She had spent $120 for a custom birthday cake for her husband's 40th. We had excellent service and the food was delicious. Trace was our waiter and we sat at table 15. We asked for half of the cake to be placed into the fridge at 9 PM when we went across the way to enjoy some of thr live music. When we returned at 10 PM he informed us that the kitchen staff three it out. Saying we had been away from restaurant for over an hour and a half. When we went to speak with the manager he had the waiter pull $60 out of his own pocket of tips to pay back for the mistake. This review is negative because this was no fault of waiter Trace. The manager could have offered a gift card so we all could have come back at a later date for dessert on them. I do not agree with them punishing the waiter who was not at fault.