Pei Wei Asian Kitchen - Lubbock

Changes are required. the food is being cooked awfully here. in plastic bowls. every fried dish smells like fish because I guess they don't change their oil. the barley dishes were prefabricated and stabbed. there are loud trailer parking all the time from the kitchen area. supposed to be a restaurant, not my name is ohrl. pesticidal wei, when there was a new chain had amazing food, actual teller, etc. the honeyseat chicken originally was crispy fried chicken, which was drowned with honey sauce on a bed of crispy rice straws on a genuine plate with cloth serviette. what I got last week was soggy sugar-coated chicken, which tasted fishy in a doggy dress, and it costs as much as pchangs, could also go to pchangs.

The yum yum shrimp were anything but; bland, hardly hot barely sauced. The crab wonton was burnt the insides resembled neither crab nor cream cheese. I have a broken arm. For my lettuce wraps, they brought me a 1/4 of a wilted lettuce head, to assemble myself. The counter help was sullen, at best. My 1st time here; I am not impressed. Waste of money.

It 's a tale of two rating criteria: service and food quality. The food quality was really good, whereas the service and attitudes were terrible. The food rates either a 4 or 5. The service rates a one. Employees seemed genuinely annoyed that a customer walked in at 4:30 pm (the place was completely empty), and it showed the whole time I was there. Would I recommend? Maybe. The food quality was good, but the poor service helped usher in early onset indigestion. Updated review: Went back for a second try in late August 2022. Originally gave 3 stars with above review... Downgrading to 1 star. Online hours show that this establishment opens at 11:00 am. Hours posted at premises says that it opens at 11:00 am. Arrived at 11:15 am. Doors were unlocked so it should be open. I walk in and go to order and nobody 's there at the counter. Wait five minutes and ask Is anyone here? . Get a reply of I 'll (F-word in gerund form) get to you in a minute. Waited five more minutes and this time asked If you 're not open or ready I 'll come back in a while . Get a reply so full of expletives I can 't post them here. I left, and will never be back. The sooner this place goes out of business the better. A disgrace to the brand and a splinter on the posterior of the Lubbock business community.

Ordered takeout recently and the chicken pad Thai was extremely bland and sad. Also some of the chicken had the texture of wet styrofoam and it didn’t feel safe to eat. Other than that the customer service wasn’t bad but the food was so bad I won’t come back.

Ordered the teriyaki tofu and it was completely soggy. I also ordered the shareable beans and they weren't cooked all the way. For the price point I expected things to be better prepared. I really wanted to love what I got but the tofu made me borderline throw up. And from reading other reviews it seems like the workers do not care about quality or consistency. Something in either management or training needs to change since it seems like staff is miserable.