Pollo Rico - Lubbock

Awesome staff!!!! Awesome service!!!!!! Thank y'all!!

Drive thru for take out or order to sit in the covered patio. Great variety of tacos, tortas or whole, medium or small choices of smoked chicken.

Better hurry up and get it while they have it! They usually sell out! It's that good!

My husband and I came from Fort Worth Texas to visit. In Lubbock we looked for a place that sold roast chickens and we found this unique Lubbock Place on Google, the place is small just a few tables to eat outside, but nice and to our surprise they did not have roast chicken, and we ordered about 2 Asada Quesadillas and an order of chicharrón, we thought they were delicious and at a reasonable price, the chicharrones were hot and crispy we liked them a lot, the only thing is that the sauces are not spicy at all but they served us very well, we would like to return to try the tacos and we don't want to return to fort worth Texas without trying their roast chicken to know if its flavor and quality is the same as the roast chicken from Dallas and Fort worth tx

Another once upon a time good Mexican restaurant going downhill!!! You start out so good, get so many customers then forget about quality which is what brought customers to your restaurant!!! Out of ALL the restaurants in Lubbock we choose to come to your restaurant, only to be gradually let down, you call to let them know and they don't give a rats a ! This place used to be so good! The last two times have been bad, this visit may be my last straw here especially after the way my call was handled when I called to inform them of my issues. This last order included a taco plate with rice and beans.... The beans were so dry they could be used as Play-Doh!!! The tacos were ok, but the birria has definitely been better in the past and not what they can live up to from my past experiences here!!! We also got a pollo burrito which had a bone in it about an inch big! Definitely wasn't expecting that!!! Took another bite then again bit into a smaller bone.... Not cool at all! I called NOT to ask for a refund but to inform them of my experience with the dry old beans and even worse the chicken bones I found in my burrito, my call was to let them know so issues can be fixed so I can continue to eat here... Only to offend the manager and be dismissed without regard to the issues I called about! I never asked for a refund! I just wanted to inform them! Constructive criticism only offends those who do not take pride in what they're doing, for this reason exactly I will not ever go here again.