Popeyes Louisiana Kitchen - Lubbock

Badezimmer dirty. people who go back and forth behind the counter, but no recognition as I stood there. prawan on the theke had something about her hemd (mayn water not have been low) and pretended to be everywhere but here. koks was empty except fizz, so I got dr. pepper and I can't even try it. I wonder if it's safe to eat. ? if the public area is dirty, how is the back?

Worst experience I’ve had at Popeyes. My wife went to place an order online and went through the drive thru to confirm. She was told to pull into a space and ended up waiting around 45 minutes. She explained she was tired of waiting to one of the employees and was told her attitude wasn’t acceptable, she followed up with the on duty manager who was extremely rude. After speaking with Noah she was told that the meal would be replaced. He apologized profusely so we went to pick up the meal, Noah was in the store and asked if the order had been wrong which wasn’t the case, the issue was the service, we were told to pull ahead and waited for 20 minutes with no help as the drive thru emptied out. He was sending the message to his drive thru employee that he was under the impression the order was wrong, she came multiple times to argue this with us while she was polite it was frustrating to see how this played out, my wife was clear on the 45 minute wait and attitude, he was very clear that he would replace the order and completely changed his mind when we spent the gas to drive to the facility.We decided to drive away it was clear he sent us to the space to sit and wait. This store should be closed down there is no accountability, the employees have disdain for their customers. We will never eat here again

No wonder yall get bad reviews. After waiting half an hour for a mixed ten piece i knew it was a lost cause. It wasnt even busy but the employees sounded like they were having a good time. I just walked out because trying to get a refund would surely take much more time. That's a $20 lesson that won't be forgotten. Never again

This place is a train wreck! On 4/11/22 I simply ordered 5 individual pieces of spicy chicken. After waiting almost 20 mins, they handed me a bag with a box of 5 chicken strips and a pint of Mac&Cheese. I went inside to contest the orders and they gave me what looked like three kids meals with 3 biscuits and thank god there was 5 pieces of chicken, but within three boxes?!?!?! All of that would have fit in one box!I have no idea what they are paying them to work there but I assure you, I would be worth $20-$25 an hour!! The sad thing is we eat there about three times a month. I will never spend another dollar in that store and I recommend you don’t either!!

Do not go to this location. I hope the others are not like this. Waited in line forever. Finally got out and parked. Went inside and the lady in front of me did an online order still waiting 1 hour for her food, I ordered asked how fresh the food was manager said she made herself. Get home just around the corner and nothing is even room temperature. Call up there and spoke with Crystal the manager and was not apologetic at all. Said I could come back up there. I told her I would not waste my gas and will not be back