Balmer Lawn Saltus Brockenhurst New Forest

Just back from two nights at the Balmer Lawn Hotel. It was decorated brilliantly for Halloween I had asked for a quiet room which we received. It was very clean and good housekeeping. There wasn't any heating in the room. There appeared to be a boxed in radiator under the window, which wasn't on, and nowhere to adjust it! There was a heated rail in the bathroom, thankfully. The plug in the bath was stuck in the plughole, so we had to use a spoon to release the water after bathing. We did notify reception. The staff were all very nice and the hotel is situated in a lovely location. Although the presentation and evening meals were delicious, there was a long wait. We were told the first evening by the young lady waitress that she would not put our order through as she did not want to overload the kitchen staff. At that point, there were only five tables seated in the main restaurant. On the second evening, we ordered two cold desserts, one being ice cream. We waited thirty minutes and had not received them, so we cancelled our order. Overall, it was a nice stay.

The hotel needs some re decoration and upgrading especially the decor in the rooms, the stained towels and the fact that the bed bases were dirty battered and old and left exposed in our 'upgraded ' room. The shower did not work only provided scalding water which you couldn 't touch at all. At dinner, I was told I was given gluten free bread. I was not. I was extremely ill for several days. Staff clearly not trained. Rooms: 2

Had an excellent two nights for my birthday. Well done ALL staff for their excellent service. Rooms: 5 Service: 5 Location: 5

Very good staff were very friendly the room was larger than most hotel rooms allowing you to spread out more overall good value just the evening meals were a bit on the expensive side could do with some of the ordinary pub grub meals for those people that do not appreciate the more fine dining Rooms: 5 Service: 5 Location: 4

A favourite venue. Staff are friendly and welcoming. Set on the outskirts of Brockenhurst in the Heart of the New Forest. Very accommodating when staying with a dog also. Rooms: 4 Service: 5 Location: 5 Hotel highlights: Luxury, Great view