Chili's Grill - Machesney Park

Always sit at the bar to eat... never have to wait and barstaff is great!

Tried to place an order in advance so that I could take my mom to lunch for her birthday while on my 1 hour lunch from work. First person told me they don’t do phone in orders I have to place it online. Then told me I would have to do curbside, pick it up and bring it back inside unpack it in order to dine in and place an order in advance (45 mins) spoke with manager Jacob who told me they can’t take reservations and in order to place an order in advance he would have to do a reservation and it’s against policy but once again I can order curbside and bring it inside. Then proceeded to tell me that the restaurant has been “dead” for lunch because it’s been so nice out. I have been in the industry for 17 years and never heard of such an insane policy. Safe to say they lost my business and not just for today. Very disappointed

Had a date night with my husband and our waitress was amazing. We wanted to switch up our appetizer and she did it for us without any issues. I have had issues with other waitresses in the past but this one was super nice!

The food and service are always very good. They don't allow substitutions for sides if you don't like the meal that specifies what the sides are.Vegetarian options: Need to be more vegetarian options.

Great service, they were training a new staff member. Gotta be patient. Restaurant itself very clean.