Mcdonald's - Malvern Hills

Thursday 23rd March and we were travelling along the M5 on our way from Seaton, Devon to Bolton. We stopped at this Service Station for a quick bite and a pit. We visited this branch of McDonald's which is located in the circular Food Hall area in the Service Station. It has a number of eateries, including this one around the edge of the area with seating in the centre. We ordered and paid for our food and drinks, two cheeseburgers and two flat whites, via self ordering screens. We did not have to wait long for our order to be prepared and collected. The burgers were tasty and at a good temperature, the coffee was as always flavoursome, fans of McD's coffee. The seating area was clean and well maintained. This was one of the best Service Station's that we have visited and McDonald's did not disappoint.

Called in this morning. Not busy. Ordered coffees from the self service screen. Plenty of staff, but no one serving or at the counter. Customers building up. After 7 or 8 minutes waved a crew member over politely asked for the two coffees. Was told no idea mate what was happening, with a smirk. Our coffees were then handed to another customer. Not impressed.

Went in before 23.00 and was closed! Is the last time I stop here. Asked staff why is closed and been told it s cleaning time. Well good luck I m not gonna stop here

Terrible expiriance no communication on there staff shortage and didn’t tell people you can skip the line using the app absolute joke of a place

Avoid this place. @McDonaldsUK Strensham, please refund me! You charged me twice for our family's meal because your self-service machine crashed after taking payment. Despite telling me the payment hadn't gone through, customer service is now asking me to drive 344 miles for a refund due to your error. This is unacceptable. Six hours after eating here, my husband got sick and was ill for five days. It's not a pleasant experience and not a great way to start a family holiday. I wish this was just a made-up story.