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Feedback gevenThis visit was not planned and we arrived here as a last option since other restaurants had a long wait time. The last time we had Applebee?s was about 2 summers ago in Richmond so we decided to give this location (Fair Lakes) a shot. Upon arrival there was a large group waiting to be seated, however the hostess was able to sit me and my son within 5 minutes of our arrival. Ordered a couple drinks while we decided on what to order. We decided to try the classic combo appetizer which had boneless wings, spinach artichoke dip, chips, chicken quesadilla, mozzarella sticks and celery. We were previously only given one plate and I asked for another and I wish I hadn?t. The plate looked disgustingly dirty but I opted not to say anything to keep the peace. Opened up the napkin wrapped fork and knife and those were nasty looking as well. Luckily, I had ordered a glass of water and dipped my fork and knife in it to try and clean it a bit. We didn?t want these things to ruin our experience so we decided to dig in. For starters, the chips were stale. The artichoke dip was okay but nothing worth finishing. We ate the boneless wings which was about 4-5 pieces, as well as the chicken quesadilla which were the only items we actually enjoyed. Our entrees were brought out about 10 minutes after and I asked our server to take the sampler platter away since we didn?t plan on finishing it. I ordered the Bourbon Street Chicken Shrimp, and my son ordered the Classic Chicken Broccoli Alfredo (minus the broccoli). My chicken was greasy, but I ate it with my mashed potatoes to mask the greasiness. The onions and mushrooms on top had a pleasant flavor but was too salty for my liking. My sons meal (chicken Alfredo) looked rather bland and he mentioned the breadstick that came with it was hard and definitely not freshly baked. He ate most of his pasta but it was very clumpy and not what you would expect when eating a creamy entree. The thing we enjoyed most was our couple of appetizer samp
The waiter who served us forgot to bring us the sauce we asked for which was Honey mustard. After 20 min he brought them to us. Then we had to wait a long time just to ask him for the bill because he didn't show up at our table. The service was really very bad. The place was not that crowded. Although the taste of the food was very rich.
This location has great service! The 2 for $29 meal option is a great way to have the full price entrees for less money with an appetizer. The chicken shrimp is delicious! We had the $5 mucho cocktail, the blue motorcycle. Definitely will be back for the great waiter and good food items!
The location was pretty empty when we arrived, but we were still seated in a corner next to the stairwell. The servers were polite, but didn't give us napkins when we started to eat even though I was eating ribs. The ribs were pretty tasty, but it felt like there wasn't much meat on the bones of the ribs (it almost felt a little like a sample). The fries were alright, nothing special, but the over all quality wasn't really great. The table appeared dirty but apparently it was just permanent marking on the wood. I personally definitely don't plan on returning and the dishes we ordered felt were done better at other restaurants.
Went with my friend for dinner yesterday. Ordered a medium rare Ribeye steak for myself and a full stack of ribs for my friend. But when the order arrived I got the sirloin steak. And the ribs were dry and chewy. Steak wasn?t evenly cooked and it was all over the place. $1 extra shrimp with the steak entree was a joke. Service wasn?t good. Had to request the server multiple times for drink/water refills. I went to many Applebees in my life and was speaking very highly about the restaurant to my friend. But I got embarrassed by this appalling service and standard of this one. Never again.