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They know how to take the reservation, just don’t know how to hold them isn’t that the whole point of a reservation… I reserved a table for 4 on 2 2 24 at 6:30 got a confirmation back. After much confusion regarding concert goers, restaurant attendees, ticket holders being told doors don’t open till 6:30, we finally made our way in up to THE DESK. Now here we were met with a we don’t have a reservation for you. So I pulled out my phone showed him the confirmation. He says oh we don’t use open table any more. To add to the conversation, a girl with a clipboard tells me all reservations go thru him pointing to the man telling me he has no reservation for us. At which time I responded then why is that reservation option even available on line??? I say so are you telling me we have no table, no dinner, no anything? He says we are sold out of all tables didn’t offer to do ANYTHING. So here we stand, hungry, getting flustered by the don’t seem to care much attitude. Anyone who is indeed engaged with their position would try to right this wrong. But NO. NOTHING. We finally wandered over to the pizza snack bar got a slice which was quite good. The show by Alexandra Kay the AK Band was epic with the crowd totally engaged singing along to all her songs. It’s a shame that our well planned evening didn’t go as planned from the point of arrival at the dreaded DESK. Beware of the DESK MAN he is a no help, don’t care, can’t think outside the box to accommodate customers kinda guy. Poor customer service. Smh

KEVIN was AMAZING!! He took care of us like family and so appreciate him! He was a quick and rememberable bartender! If you’re going to Ballpark Village anytime soon go see KEVIN at the main central bar!!

We had an amazing private event at Bally! From the food and beverage to the amazing team that accommodated our requests, everything was perfect! Can’t wait to come back for a World Cup watch party!

Chicken Nachos were Great. Staff friendly and fast. And Cold Stella

We enjoyed this place. Service was not great. There were lots of options in there. It was fun. Drinks were kind of expensive. I would recommend this place.