Chili's Grill - Marietta

Never did I think I would enjoy my experience at a Chili's as much as I do at this location! The servers are all so friendly and the food is always perfect! The Lunch Break $9 Combos are a great deal and we now come for lunch every few weeks. This location is very well-run and I highly recommend it!

So this was not one of my better experiences at this location. The reason being I ordered the sampler and when it came out I noticed the boneless chicken wings looked horrific and immediately informed the server that I'm going to need another order. Any explain to me that with a little bit of sarcasm? Well our coolers aren't working well so the next ones will look just like that. I don't really appreciate it though. I let it pass and just told her to take it away and bring me something else. Point being knowing that the product isn't being kept well, should have never been served. Second, if you do serve it, don't give a reason or explanation. While it looks terrible. Just remove it from the table and bring the customer something better!

The quality of food and service has changed so much. We have been going to this place for over 15 year, after Covid looks like management doesn't care any more or it has changed. It just going down the hill, unfortunately:

Food luke warm. Billed incorrectly. Ordered 2 for $25. Billed separately for each even though we told server were ordering from 2 for $25 menu. Item should have included a dessert we never received. Couple with us had $6 chips and salsa they didn't order added to their bill. Tabletop payment console is a nightmare. Doesn't register when touching touchscreen. I gave up trying to get a receipt emailed. There is no paper receipt option.Our server had disappeared by then and didn’t return. Had to flag down a random employee to fix bill.Same miss-billing happened on our previous visit.As my wife pointed out, if they scam everyone for a couple of dollars then they are seriously padding their profit.I won't go back unless at invitation of friends.

I've usually had great experiences here, but today was a bit of a letdown. The service was good, but as soon as my food arrived, gnats and flies landed on it, which was pretty unpleasant. They kindly remade my meal to go, but I did notice a bit of a gnat problem near the bar area.