Rail House Brewpub - Marinette

In house made beers, we had angry crayfish fettuccine it was wonderful I'll be

My favorite place to stop on the way home from a weekend in the UP. Fast, friendly service paired with their wide range of brewed on site beers make this a must visit if you're in the area. It's a perfect midway pitstop, and it never disappoints.

Got 2 tenderloin steaks medium well and they both came out raw and when i asked for new steaks they tried to recook the same raw steaks to give us instead of brand new steaks and also didn’t give us the option of taking anything off the bill because everyone’s definition of medium rare is different they said raw and medium well is way different nothing was done to rectify the situation and we still left hungry and unhappy !!! why do i have to pay almost 60 dollars for twice cooked bad food and bad service??? unreal !!!

Be warned if you are going to eat here don't eat anything fried if you have a shellfish allergies every thing is fried in the same oil and i am sorry i had a bad reaction the last time because of the careless action of staff and the lack of knowledge of cross contamination

So, normally I don 't like leaving bad reviews, but I had an experience that left a bad taste in my mouth and I just had to share it so no one else received the same. I had ordered Door Dash one night to get a Prime Rib salad, a fairly expensive meal for the night but I didn 't really feel up to leaving the house. When the salad arrived, there was only Prime Rib, Meat, and Lettuce on it (Along with the bread that I ordered). When I called, they didn 't offer to replace it, only for me to either come and pick up the ingredients that were missing (The mushrooms and onions, which might not sound like much, but when you order a 17 dollar salad, every veggie counts), or I could get a gift card. I decided to go with the gift card option and waited for a week, but no gift card came. When I called in, the manager on the line, who sounded a bit irritated, explained that they did not do gift cards and they should have replaced it then and there. When I explained that they didn 't offer that, she said she would Talk to them and then see about getting me a certificate, but not to expect it to be for the full salad that I paid for since I still got 40% of the salad . I explained that I might have gotten that much salad, but when paying that much, I expect to have the whole salad. It 's been another week and still no gift card. It sucks because I really used to love eating at Railhouse, but if they can 't help me with something as simple as a botched order, then I probably won 't eat here anymore. The whole experience left a bad taste in my mouth. (I will also note, I was extremely cordial during all of this. I hate confrontation, and I was polite as I could be due to the circumstances, so the fact that they couldnt ' help me really bummed me out)