Perkins Bakery - Marshalltown

I 'm still shaking with anger and humiliation as I write this review. My experience at Perkins was an absolute nightmare. What was supposed to be a nice dinner out with friends turned into a public spectacle, all because I refused to accept a gift card as a refund for a meal I never ordered or received. Here 's what happened: we were accidentally charged for an extra meal that we never got. When I brought it to the server 's attention, they offered to refund us with a gift card. I politely declined, explaining that I 'd rather have the cash back since we didn 't receive the meal. Simple enough, right? Wrong. The manager got involved and things quickly escalated. They became condescending and argumentative, insisting that the gift card was a generous offer and that I was being unreasonable. I stood my ground, and that 's when things took a turn for the worse. The manager literally threw the cash at me, shouting Fine, take your money! in front of the entire restaurant. I was mortified. I ended up in tears, feeling belittled and disrespected. But that 's not all. The restaurant itself has some serious issues. The area outside the bathrooms, which is conveniently located in the foyer right in front of the counter, reeks of urine. It 's overpowering and disgusting. How can a restaurant not maintain basic cleanliness and hygiene? Needless to say, we will never be back to Perkins. The way I was treated was unacceptable, and the state of the restaurant is a health hazard. If you value your dignity and your stomach, stay far, far away from this place. UPDATE: I 've tried to contact the restaurant to discuss this incident and have received no response. It 's clear that they 're not interested in making things right or providing decent customer service. Avoid this place at all costs!

Not too bad, moderate prices. Typical food for any Perkins, and is consistent. Decent coffee, as some Perkins seem to have not so good grounds. Update* Not busy today, but it was a weird time of the day. The dining room was clean and the sever we had today was funny, attentive, and nice. Very relaxed and enjoyable meal.

The foyer was dirty, windows not clean. The whole place

EDITED 5-7-24 Last time we eat at Perkins. Waited an hour and didn't get our food.... this is outrageous! We have been there before and no problem! Poor management.

You could smell the restroom so bad. Waiting at the register.