Dunkin' - Maspeth

If you're looking for poor service and repeated mistakes with your order, then this Dunkin’ is the place for you. The staff are rude, unprofessional, and slow. Dunkin' Donuts needs to improve!

I truly don’t understand who trains this staff. Every time I come to this Dunkin no one understands how the Dunkin rewards app works. When I go to redeem my points they tell me every single time that my app isn’t working and I can’t redeem my awards. No one in that store seems to understand how that app works, and they constantly give me a problem and attitude when I try to use the Dunkin app.Also every single time I come there they are always making my coffee wrong. The staff seems extremely over whelmed. Too chaotic. If you don’t want a headache, stay away.

I was in there about two weeks ago with my 4 year old nephew. I was placing the order, and my nephew ran up to me. The cashier looked at him, shooed him away, and told him, To go away. When I confronted her, she said that it 's alright since she has kids. I called her out on it, and she laughed like it was a joke. I filed a complaint and finally received a call from the owner. I explained what happened, and he asked what she looked like, which I told him. He said, Okay, thank you, then he hung up on me like I was an inconvenience. I 'll never go there again.

The short lightskinned (possibly white) guy w/ glasses who does the closing shift is a great worker who gives pleasant customer service and is very helpful.

Love Cora she's so friendly and happy when she serves you