Pizza Hut - McAllen

Changed Review Stars ... 05/27/22 (5 Star Response) after a (1 Star Experience) Received a call from Rico the District Manager for Pizza Hutt and he stated that at his store the last order matters as much as the first. He took the time to look at this review. I would encourage anyone to give feedback. It was well Received. The Store got a 1 Star and Rico Got a 5 star for his attention. I have increased this review to a 3 star solely because of his response. Thank you Rico, Your time was appreciated.Every business has bad days. Every employee wants to go home when you close at 11pm. But please, if a customer orders online, leaves instructions, and calls back when they missed your call, which I did call back, before 11. Please. Do not leave people hanging:05/25/22 (1 Star Service)I do not want something for free. The food is not the point here. I am not angry. I am just disappointed.All you had to do was call back and say it was too late to come over. I would have understood.The person answering the phone for this location made excuses for the driver being late. He said the Pizza was on its way. That was at 10:56 pm. I waited outside from 10:55 until 11:25 pm. In a dark parking lot. The driver never came back. Instacart actually delivered dog food and chicken and I had ordered it at the same time. Disappointed. The location shut their phones off and the driver would not pick up the phone he called from. The store never called back. Even Instacart called to verify when HEB ran out of a particular type of chicken.I left a phone number. I left the gate code in the app but the gate was open and the driver never looked for the location. Instead turned around and left which made the pizza late. I stood outside for 35 minutes waiting for the driver to arrive after.The first attempt, the driver didn’t even attempt to find the gate or where he would put in the gate code. Clear instructions were left on my profile with a specific location number. Now I have no pizza and the app says it is on its way. So did the store but they never called back to say it was not being sent.I have never even had Uber drivers or Instacart drivers not be able to find my location. I’m sure the food will be fantastic, I left screen shots to verify the original call to Pizza Hutt. Everyone has a bad day. It is really okay. I hope service is better next time.All Pizza Hutt employees had to do was call back and say it was too late to come over. I would have understood.

Small, friendly. Get there early or expect to wait. Good food, worth the time to go

My Pie day was ruined, worst pizza I have ever received from this location and I order all the time, must have been the C team today cause the pizza was sloppy, crust was terrible and under cooked, I was very disappointed with my dinner on Pie day.

Please ensure that the marinara sauce comes with the big box order as it is stated that it comes with it. This is the 4th time it has failed to come with the dipping sauce for the breadsticks.

My little girls, ages 4 2 love Pizza Hut. They asked for pizza last night and I ordered them their favorite: A pan cheese pizza. The ordering process was simple and the staff was very professional. This was my first time at this location great food, great service! Thank you.