Dunkin' - McKinney

Really wanted to love it. Customer service was good but I asked for an iced matche latte with oat milk. They gave me milk. This would be something I wouldn’t mind but I’m lactose intolerant. You can imagine how the rest of my day went. Will not be returning and no longer a fan of dunkin as it seems they can rarely get orders correct.

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I have ordered donuts for me an dthe kids here 3 times and never received what I ordered. They make 12 kinds of donut and only ever have 4 of them to sell..

This Dunkin' Donuts is F ing horrible. The employees absolutely suck at their job. I ordered an iced late with three pumps of syrup in it. I got the drink and there was absolutely no sweetener in it what so ever. So I asked them to correct the drink very nicely because it had no sweetener. They asked me for the old drink back... which I didn't have a problem with at the time. When I got the second drink it was like they were pissed off and pumped 10 pumps of sweetener into my drink. It was absolutely disgusting, sugary, and undrinkable. Maybe if they had let me keep the other drink I could've mixed the two together to make a drink that is not too sweet, and not to unsweet. I will never be going back here and I suggest that you never take your changes and try to order here.

I had to cancel my online order because once I arrive the store couldn't fill it. The app allowed me to place an order and pay for the order while the product wasn't available at the store. I would think the app and store would be more in sync. Which led to an issue of getting a proper refund.