Dunkin' - McMurray

This was my go-to Dunkin location, but can’t say I’ll be visiting any more. There always seems to be an issue. Making the wrong drink, not having a mobile order ready when promised, etc. my latest visit, I ordered a large almond milk latte. When I picked up the cup I thought it felt light, but was in a hurry so didn’t think much of it. When I got to work and popped off the lid, I couldn’t believe it. They basically have me a medium sized drink in a large cup. That was the last straw.

11:00am and no donuts and it took 25 minutes to get 3 breakfast sandwiches with 6 people working and it wasn’t busy. Duncan you have come to suck a big

Placed order at window for 2 glazed donuts. Clerk was quite pleasant but really can't say about atmosphere. I ordered these to take as a surprise to my elderly Dad who is having a restrengthening stay following a hospital stay. Imagine my shock when getting there to find out they had given me only 1. To their credit though, I called and spoke to, I think the manager, told me when I go back they would correct that error.

Well my loyalty card got hacked. Called Dunkin and they said I have to take it up with my credit card company. So not only was all my credit card information stolen, but also $40 of my Dunkin reload. All they said was “sorry for the inconvenience.” So I lost $40 and have to change all credit card information all over getting mealy rewards. I’ve had my loyalty card for 5+ years. And customer service hung up on me when trying to sort this out. You’ve lost a customer for life.

Really good breakfast and their drinks are really soothing.