Starbucks - Medway

I visit Strood Starbucks everyday, yesterday my experience was very shocking. I was at the till and I was making my order and I asked for ‘Oat milk and the gentleman (Aiden) said they don’t have any. So I said you “seem to be running out of Oat milk alot recently maybe they need to order more’. (Aiden) then told me to F k off and went and got his stuff and walked out of work. I was in shock and very angry that I have been verbally abused by a staff member. This is unacceptable and I will be contacting head office!!!

Really kind and efficient staff. Very impressed and pleased! Arrived with my daughter having promised her an end of term Starbucks treat and staff were lovely. They recommended a fun drink for my daughter. Thank you for ace customer service

As a local customer, I regret to express my disappointment regarding the coffee shop's operations. While the quality of their coffee is consistently excellent, I have encountered an ongoing issue with their facilities. It is unfortunate that whenever I desire to utilize the facilities, they are unavailable. The coffee shop closes at 5:30pm, and starting from 4pm, the entry to the facilities is consistently closed for cleaning and preparation for closing. On numerous occasions, I have inquired about accessing the facilities, only to be informed by the staff that cleaning is underway. I find it puzzling that the shop initiates its closing procedures at 4pm, despite their stated closing hours being 5:30pm, and that customers are not permitted to use the facilities.

Traditional Sausage Sandwich in its photos, its shown with 4 sausages, for around the past 18 months its had 3 and as of last week we now get 2 sliced in half with no notice for the customer

Visited today and was disgusted with how dirty this branch is. The material sofas and chairs are filthy and stained all over so we went to the back where there are wooden chairs/sofas with faux leather. I used my daughters wet wipes to wipe a chair before sitting on it to see if this was clean and the wet wipe was black. I did t feel I could safely prepare my daughters milk with every surface being so grubby and will not be going back until the place has had a proper clean. I dread to think how dirty the floors are. There was no soap in the toilets and I’ve seen people with dogs inside as well putting hair all over the chairs. Just not a hygienic place to eat and drink at all which is a real shame as the dockside branch is not like this at all and much cleaner. Photo attached of the wet wipe after I wiped one chair to sit on.