Wingstop - Melissa

The wait times are so inaccurate at this location, and the employees don't seem to care. Placed an order at 5:30, the app said 16-21 mins, but I told them to have it ready at 6:20 instead. My order wasn't ready until 6:50. Would recommend going elsewhere unless you're prepared to wait an hour with very misleading wait times.

Good but not great Food: 4 Service: 4 Atmosphere: 4

Forgot my corn last time just this time forgot ranch and fries Service: Take out Meal type: Dinner Price per person: $20–30 Food: 2 Service: 1 Atmosphere: 1

The worst customer service I have ever seen! We walked into an empty restaurant and stood in front of the cashier for a solid 5 min while the manager stood next to her scolding her for something she had done before we entered (it was very unprofessional). Neither of them looked up or addressed us. The cashier stormed off and the manager walked away without even looking at us once! We then asked another employee if we could order (we are very confused on why no one will speak to us at this point) he says sure and takes our order. We sit down and watch for 45 min while people come in and place orders and get food before us. When I kindly asked the guy who took our order how much longer it would be he silently just walked away to the kitchen, so we were assuming he would come to us and let us know how much longer or if our order was missed. Nope. 5 min later I got up and asked again, AGAIN greeted with no words lol what is going on over there? There is zero desire to be in customer service at all! After an hour with no updates, we decided we were done waiting so we asked for a refund. Had to wait another 10 mins for the GM to come give us a refund. Not once during the process did she speak to us, ask what the issue was, or apologize for the horrible experience. My entire family is in the food service industry and this experience blew my mind. No idea how this business keeps its doors open. Corporate should definitely take a look at all the horrible reviews for this location and get new management as this location is lacking some serious guidance. Will never be back, such a waste of time.

Worst place to order food it takes about an hour. You can see the employees standing talking to each other, they don't care if you sating or standing for 45min to an hour, and the order was place on line.